For the next two weeks, our Quality VP is meeting to train us on the new iso9001-2000 policy. It would have been a boring meeting if not for the absurdities between this policy and upper managements application of it. The main thrust to to document what you plan to do and what you do do. The end result is for improvement to products, to customer satisfaction and to the company. The VP continually pointed out how we have external customers and internal ones --- technicians who respond to their customers, the team leaders, warehouse operators who care for their customers, the assemblers. Of course, he never mentioned managements service to its customers, the employees. But after five years without any of us pions receiving a pay raise, I guess it is to be expected. The maddening part is to watch the money that the company brings in and see it (and learning of it) going straight into the owners and VPs pockets.
Yes, we will do everything we can to keep our jobs and make the company succeed. But happens when everyone is tired enough of dealing with the company as though it is a charity case? What will happen when they demand that they be treated as an important part of the business and deserving of a part of the profit pie?
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